Frequently Asked Questions

Smart Outreach is an all-in-one cold email outreach platform that automates the entire process — from website crawling and email extraction to verification, AI-personalized campaigns, and reply tracking. Everything you need to run effective outreach at scale, in a single tool.

Smart Outreach is built for agencies, B2B sales teams, marketers, freelancers, recruiters, and anyone doing cold outreach at scale. Whether you're reaching out to 100 or 100,000 prospects, the platform scales with you.

Unlike other tools that require you to stitch together separate services for finding emails, verifying them, and sending campaigns — Smart Outreach does it all in one place. Plus, our AI personalization writes unique opening lines for each prospect, and our credit-based pricing means you only pay for what you use.

Not at all. Smart Outreach is designed for non-technical users. Just upload your target URLs, create a campaign with your template, and hit send. The platform handles crawling, extraction, verification, and delivery automatically.

Yes! Our free plan includes 100 credits so you can test all features — crawling, verification, sending, and AI personalization — before committing to a paid plan.

Different actions cost different amounts of credits: Crawling a website = 1 credit, Verifying an email = 1 credit, Sending an email = 3 credits, AI-generated opening line = 5 credits. Credits reset at the beginning of each billing cycle based on your plan.

When your credits are exhausted, any active campaigns will pause automatically to prevent disruption. You can upgrade your plan at any time to get more credits and resume your campaigns instantly.

Absolutely. You can change your plan at any time from your account settings. Upgrades take effect immediately with prorated credits. Downgrades apply at the start of your next billing cycle.

Yes. We offer a 14-day money-back guarantee on all paid plans. If you're not satisfied for any reason, contact our support team within 14 days of purchase for a full refund.

No, credits reset at the start of each billing cycle. We recommend choosing a plan that matches your monthly usage so you get the most value from your subscription.

Our verification system performs MX record checks, SMTP-level probing directly against the mail server, and catch-all domain detection. This multi-layer approach achieves 98% accuracy, dramatically reducing bounce rates and protecting your sender reputation.

You can connect Gmail accounts via secure OAuth, or use any SMTP server including Outlook, SendGrid, Amazon SES, or your own custom SMTP. Multi-account rotation is supported to distribute sending load across accounts.

Smart Outreach uses intelligent throttling, warmup-friendly sending pace, and AI-personalized content to maximize deliverability. Combined with proper DNS setup (SPF, DKIM, DMARC) and following best practices, your emails will consistently reach the inbox.

Our AI reads each prospect's website and generates a unique, relevant opening line for every email. This makes each message feel hand-written rather than templated, resulting in 3x more replies compared to generic outreach.

Yes. You can upload CSV or XLSX files containing website URLs. The platform will automatically crawl those sites and extract email addresses. You can also import pre-existing email lists directly for verification and campaigns.

Getting started takes under 5 minutes: Sign up for a free account, connect your email account (Gmail or SMTP), upload your target website URLs, create a campaign with your email template, and hit send. The platform handles everything else.

Navigate to Accounts → Add Gmail → Authorize via Google OAuth. It's a single click to securely connect your Gmail without sharing your password. You can connect multiple Gmail accounts for sending rotation.

Go to Accounts → Add SMTP → Enter your host, port, username, and password. We auto-detect optimal settings for popular providers like Outlook, Yahoo, and SendGrid to make setup effortless.

Crawling speed depends on site size and complexity. On average, each website takes 30-60 seconds to crawl. With parallel processing, you can crawl thousands of websites simultaneously — so large lists complete quickly.

Reply tracking is fully automatic. We monitor your connected email accounts in real-time and classify incoming replies as Interested, Not Interested, or Question. You can view all replies in the Replies dashboard with full conversation context.